Frequently Asked Questions

Seemo Intelligent Living, an initiative of B-Trac Solutions Ltd., is a home security and automation brand dedicated to make your family and home more secure and your life easier. Our advanced product development team endeavors to bring you the best quality products with advanced and unique features. We believe in excellence, quality and long term relationships with our customers. Our products help ensure security and can be used to enrich your living making it easier and more convenient.

Our Smart Video Doorbell is a security device which helps you to monitor and keep track of the activities taking place on your doorstep anytime anywhere. It has one way live video streaming, motion sensor which activates and alerts you upon detecting motion, 2 way communication which allows you to hear and speak to you visitors and instant alerts that always keep you updated about whereabouts at your doorstep. Seemo provides Cloud Storage facility that helps you record images and videos of the activities taking place at your doorstep which you can access from anywhere and anytime.

Seemo is a combination of hardware and an App, and this combination makes it an innovative device. It is a smart doorbell which is used by installing a particular App (Seemo App) from App Store and Google Play . In short it is an intelligent device for intelligent living.

Our Smart Indoor Camera is a security device meant to allow you to keep track of what happens inside your home or office anytime anywhere. It connects to your Wi-Fi, it has one-way live video streaming, motion sensor which activates and alerts you upon detecting motion, 2 way communication which allows you to hear and speak to your residents and employees and instant alerts that always keep you updated about whereabouts at your home/office. Seemo provides Cloud Storage facility that helps you record images and videos of the activities taking place at your doorstep which you can access from anywhere and anytime.

Unlike CCTVs our device is proactive and provides data security and minimum wiring and hassle. You can also connect it with power-bank to prevent service during power surge which is not found anywhere else.

Seemo’s software and all the applications are made in Bangladesh by keeping the need of Bangladeshi people’s convenience in mind and its hardware is made in China. However, the product design, specifications etc. are provided by B-Trac Solutions Ltd.

Seemo is produced by B-Trac Solutions Ltd. This company also offers home automation products and security devices to the customers

Seemo connects to your home’s Wi-Fi network and sends real-time notifications to your smart phone or tablet when someone is at your doorstep. By using the free Seemo App you can see an HD Video stream of the person at your door and speak to them using two-way audio communication. Seemo doorbell can alert you when someone presses the button on your doorbell or when motion is detected. You will get instant push notification on your smart phone, whenever you have invited or uninvited visitors. Seemo user can use all these features from anywhere. Thus, Seemo ensures your complete security.

2 MBPS unlimited bandwidth is required to run the service uninterruptedly.

Unique Features:

Usually, monitoring the activities is limited to one person on CCTV and he/she must be at home/at the location of DVR. On the contrary, Seemo Smart Video Doorbell/Indoor Camera connects to your installed Wi-Fi network and streams live audio and video to your Smartphone and tablet which can be used by multiple authorized users, anywhere, anytime. It has 24/7 surveillance capacity through smart phones and motion sensor which trigger just by detecting motion. It's the perfect blend of convenience, monitoring, and security all into one sleek, simple to use Smart Video Doorbell/Indoor Camera. Through Seemo, up to 6 authorized people can monitor the activities via mobile phone or tab.

CCTVs are reactive whereas Seemo is proactive

CCTVs only record data which can be viewed later. Thus, it is only after an event a person can take action. However, Seemo sends instant, real time notifications to your smartphone upon doorbell press or detecting motion. Thus, a person can take instant action and prevent the crime from happening in the first place. Thus, Seemo is proactive which brings the power to prevent crime in your own hands.

Data Security:

DVR and hard disk take up a lot of wiring and provide less data security. Thus, if the hard disk is stolen or data deleted internally, the devices would be useless. However, our Cloud backup provides data security as the data cannot be stolen or deleted by anyone. In addition, data is directly uploaded in the cloud which prevents the need of extra hassle of wiring.

Direct Communication through Smart Phone

Unlike CCTV, the user gets the benefit of communicating with visitors from their Smartphone or tab, whether they’re in office, car, home village or halfway around the world through the free Seemo app. No need to wonder what's going on inside of your home, office or store–see for yourself. With Seemo, wherever you are, you’re always under security cover, unlike CCTV which uses a DVR that can be accessed only from one location

Backup Power

In addition, CCTVs don’t work without electricity which is compensated by our battery backup and use of power bank.

Thus, convenience, data security, anywhere and anytime access and significantly increased unique features make Seemo better than CCTV

Seemo is drilled on your wall and screwed in which makes it very difficult to steal as dismantling it would take time.

Moreover, if someone tries to steal Seemo device, through motion technology, snapshot of the thief will be captured immediately. You will be able to see the recorded snapshots of the thief through cloud service.

Also, Seemo is providing Third-party insurance of 1 Lac Taka which will cover the unwanted burglary and fire incidents.

The specifications and dimension of the device is given below

Specification

  • Battery: 2200mah
  • Doorbell Dimension: 120.7*61.6*20.7(24.7mm)
  • Warranty: 1 year
  • Weight: 150g
  • Camera: ¼ color CMOS, 1.0 Mega pixel CMOS sensor
  • Video: 720P, H.264
  • Field of view : 135 degree (diagonal)
  • Audio: Built in speaker & microphone
  • Built in night vision
  • Encryption: Bank grade

User can get Seemo from website , Ryans, Pickaboo.com, Unimart, Startech BD and by calling our call center.

You will get the privilege of call center and technical backup. Our call center is open from 7 am to 10.30pm every day. Also, you can share your queries on our website . Or E-mail us: info@seemobd.com info@seemobd.com

Seemo comes with 1 year replacement warranty period.

Seemo Smart Video Doorbell requires a wireless Internet connection for operation.

Seemo Smart Devices are set up wirelessly by the Seemo App on your smart device. They do not need to be connected to a computer during setup or operation

No, the initial setup is done using the adapter that comes with our box

Seemo Smart Devices use your Wi-Fi network to send live HD video, notifications and audio to the Seemo App on your smart device.

Download the free Seemo App from App Store App Store, Google Play Store

If you lose wireless internet connection, Seemo Smart Video Doorbell will store the pictures and videos in its built in 8 GB memory card which would be uploaded to the cloud as soon as WIFI connection is restored. However, the instant notification, live feed and 2 way audio shall be inaccessible until WIFI is restored.

You can download the Seemo app from Google play store or App Store

To register/create account in our app

  • Install the app from Google Play Store or App Store
  • Open the app and create account with mobile number or email address by verifying security code sent to your mobile/mail address you entered
  • After verification and confirmation, login with the mobile number/email address and your designated password

Yes, you can have multiple devices configured under one account in the same app. All of them shall be displayed in the home page with the designated name you have given to the device.

Open the Seemo app. You shall see the list of configured products. Tap on the desired product i.e. indoor cam or doorbell to see its live feed.

Open the app and login to your preferred device. Press the ‘Hold To Talk’ button for 1.5 seconds until a larger concentric circle appears and then start talking. After you have finished, let go of the button. The listener on the other side can’t hear until you release the ‘Hold To Talk’ button. Our 2 way communication works like a Walkie-Talkie where only 1 person talks at a time.

Open the app and access your desired device. At the bottom left click on motion and select your motion sensor sensitivity. You can also change it by pressing Settings and then Motion.

Open the app and access your desired device. Press on Events to see images of that device. The device name is inside the bracket while the type of notification causing this image e.g. motion/ doorbell is mentioned before the device name e.g. Motion(Home). You can download the images from there

To access videos, go to the history tab, select date and the time of the video. You can download them by pressing download in which case it would appear in Downloaded tab in History as well.

Open the app and access your desired device. At the bottom right of the live feed part you will see the video quality button (the upper one with a horizontal triangle) then select your preferred video quality.

Open the app and access your desired device. At the bottom right of the live feed part you will see the video full screen button, it is the lower one.

Open the app and access your desired device. Press Settings button (bottom right). Select Change Password and enter old and new ones.

Please note that this is the process of changing password for the device you are accessing, not account.

Open the app and access your desired device. Press Settings button (bottom right). Select Change Device Volume from where you can change sensitivity of microphone and volume of speaker of the device.

Open the app and access your desired device you want to remove. Press Settings button (bottom right). Select Remove Device. This would remove the selected device.

Open the app and access your desired device you want to remove. Press Settings button (bottom right). Select Reboot to restart device from app.

Open Seemo app, press the upper right menu button(the one with 3 horizontal lines). Press Account and then App Notification Settings. You can disable Motion Notification, doorbell notification or all notification.

Open Seemo app, press the upper right menu button(the one with 3 horizontal lines). Press Account and then Profile. Now you can change and update your Profile information.

Open Seemo app, press the upper right menu button(the one with 3 horizontal lines). Press Account and then Change Password. Put the old password and then the new one.

Open Seemo app, press the upper right menu button(the one with 3 horizontal lines). Press Package. You can both compare and buy/change/renew your package.

Open Seemo app, press the upper right menu button(the one with 3 horizontal lines). Press Emergency contacts. Search for your desired police station

There are two methods to add new users

Method 1:

  • To add another user, open the app and press Plus button in new users phone, then press the ‘Add device without the setup
  • Scan the QR code on the back of the device
  • After the device is added successfully, the device will appear on your app home page.
  • To view the live video feed and history, press the Play button

Method 2:

  • Open Seemo app and press menu button at top right corner.
  • Press Account then Add User
  • Press the plus icon at the bottom
  • Enter the mobile number or email of the person, select if he would be admin or user and select the device in which you add the user
  • The device would display in new user’s phone

The price of Seemo Smart Video Doorbell is 9900 BDT and Seemo Indoor Camera is 2900; installation charge is 500 BDT. Also, there are various packages for the cloud storage facility. The listing of Seemo’s package charge and subscription fee (Excluding tax and vat) has given below:

Package Charge

Packages

Services Silver Gold Business Business Pro
Cloud Subscription fee Monthly

(Or) Annual
345 699 1500 2500
3999 7999 13990 28999
Number of users supported 2 3 4 6
Cloud Storage: Image (days) 24h 7days 1 month 3 months
Cloud Storage: Video (days) 24h 7days 1 month 3 months

For offers or package related queries, please visit: www.seemobd.com

For immediate assistance please call: +8809638773366 (7 days a week – 7am – 10:30pm)>

Through website and with the help of banking services or through direct payment to our office, users can give payments. Our office address is Plot-68, Block-H, Road-11, Banani Dhaka-1213

Seemo is providing you complete security solutions, updating the applications, supporting with customer care service. Also, provides Cloud Service facility that helps you to access the recorded images and videos from anywhere. Unlike CCTVs and other IP cameras, where DVR and memory card can be stolen rendering the device useless, our cloud storage ensures data security and privacy. That’s why a slight monthly subscription fee is charged to have the continuation of outstanding services that you are receiving.

For minimum transaction of 5000 BDT, one can avail EMI service through our POS machine and their EBL credit card. They also have to fill up EMI form which we would forward to EBL for customer to avail EMI

To get EMI service through website purchase, please select cash/payment on delivery option. Our tech team would take POS machine and EMI form during delivery and then one can avail EMI

Note: Please note that you can get EMI only by selecting cash/payment through delivery, if one purchases online through providing credit card number in website, EMI service cannot be availed.

QR code is machine-readable code consisting of an array of black and white squares. QR code is placed in the back of the Seemo Device. User needs to scan it through the Seemo App to install the device to sync admin and Wi-Fi setting.

User can install the device in the following manner: (Device admin and Wi-Fi sync)

  • Unbox the doorbell
  • Power the device using the header adapter
  • Press plus button in the app, then press ‘add device with initial setting
  • Scan the QR code on the back of the device
  • Add the default device password “admin” in the app. Enter your Wi-Fi network password.
  • Once added successfully, the device will appear on your app home page
  • To view the live video feed and history press the Play button

*During initial setup, the doorbell and App need to be connected with the same Wi-Fi network.

Chime is the ring loop service of the Seemo doorbell through which visitors announce their presence.

To install chime user need to follow below steps

Pairing the chime with doorbell:

  • Add the chime to a power socket
  • To pair up press and hold the volume button of the chime and the switch of the doorbell simultaneously for a few seconds

Pairing the chime with additional doorbell:

  • Make sure chime is connected with a power socket
  • Press and hold the volume button of the chime and the switch of the remote simultaneously for a few seconds.

Firstly, you need to install Seemo App from App Store and Google Play. After that all you need is a smart phone to stay connected as Seemo devices are Wi-Fi enabled. Also, you will get the user manual in the box of Seemo which will enable you to install Seemo easily on your own. You can also check out the Seemo installation video tutorial on our website.

Seemo comes with user friendly features. So, user can easily install Seemo on one’s own.

We also provide installation service. The installations charge is 500 BDT only.

You can easily install Seemo by following few easy steps:

Registration and Log in:

  • Install the Seemo app from Apple Store / Google Play Store
  • Complete the user registration from the App
  • Log in with Username and Password (*First user to register will be default admin)

Installing the device: (Device admin and Wi-Fi sync)

  • Unbox the doorbell
  • Power the device using the header adapter
  • Press plus button in the app, then press ‘add device with initial setting’
  • Scan the QR code on the back of the device
  • Add the default device password “admin” in the app. Enter your Wi-Fi network password.
  • Once added successfully, the device will appear on your app home page
  • To view the live video feed and history press the Play button.

During initial setup, the doorbell and App need to be connected with the same Wi-Fi network.

Pairing the chime with doorbell:

  • Make sure chime is connected with a power socket
  • Press and hold the volume button of the chime and the switch of the remote simultaneously for a few seconds.

Device installation and Hardwiring:

Connect Device through the Adapter. Then proceed by following the below steps:

  • Install the circuit board in place of your existing bell switch or other adjacent switch using the 2 large screws
  • Connect the smart bell with the circuit board using the provided screws in the circuit board.

Bracket on the wall:

  • Mount the bracket on the wall using the 2 medium screws.
  • Secure the doorbell with bracket using the 2 small screws.

After completing the steps, enjoy the security service of Seemo!

If someone is sick or have elderly members in home, then through the separate remote, sick/elderly member will be able make sound to notify the presence or call people from within the house.

It should be installed with the chime.

Mounting bracket secures the device wall.

Seemo comes up with Battery back-up for 4 hours. Even during loadshedding Seemo provides 4 hours of nonstop service. The battery is rechargeable and recharges itself when power returns.

At the back of the doorbell.

User may provide any name; he/she wishes to give.

By using the free Seemo App you can see a Live HD Video stream of the person at your door and speak to them using two-way audio communication

To Pair the chime with additional doorbell users need to follow following steps:

  • Make sure chime is connected with a power socket
  • Press and hold the volume button of the chime and the switch of the remote simultaneously for a few seconds.

Seemo provides cloud storage privilege through which user can keep identity and video information stored. User needs to log in the device he/she wants to access and from there he/she can access cloud through events or history tabs.

An instant live notification shall be sent to user’s phone in the form of a phone call. User has to receive the call and they can see, hear and speak with the visitor if he/she wants

You can follow up the motion and doorbell press activity in the events tab. In case of any movements within the range of Seemo’s motion sensor, the movement will be captured immediately in the motion tab. Through history tab you can access the backups of videos at your convenience.

Seemo provides the option to adjust the video streaming quality. So you will be able to manage the quality of the video easily. At the bottom right corner of the live feed screen can be found the triangular play button, by pressing it one can change video streaming resolution.

Device setting is for a particular device and other setting are for the general setting.

To add another user, open the app and press Plus button in new users phone, then press the ‘Add device without the setup’

  • Scan the QR code on the back of the device
  • After the device is added successfully, the device will appear on your app home page.
  • To view the live video feed, press the Play button on the device you want to see live feed in

User can change device microphone sensitivity or change phone volume through device setting under change device volume tab

The speaker volume of device can be changed by going to device setting under the change device volume tab.

Users can check the specific event or video through cloud storage service.

Through history page user can access a video that has been downloaded. They are arranged according to date and time in the downloaded tab inside History page

Doorbell provides the snapshot of the doorbell press and snapshots when the motion sensor triggers. Message provides information, app update and notification regarding the subscription expiration date.

Seemo comes up with USB charger port which can be plugged into a power bank. Thus, even during load shedding, a power bank can help ensure uninterrupted performance.

At the back of the camera.

User may provide any name; he/she wishes to give.

By using the free Seemo App you can see a Live HD Video stream of the person at your home or office and speak to them using two-way audio communication. Log into the app, access your desired device and click on the play button of it.

Seemo provides cloud storage privilege through which user can keep identity and video information stored. User needs to log in the device he/she wants to access and from there he/she can access cloud through Events or History tabs.

Firstly, you need to install Seemo App from App Store and Google Play. After that all you need is a smart phone to stay connected as Seemo devices are Wi-Fi enabled. Also, you will get the user manual in the box of Seemo which will enable you to install Seemo easily on your own.

Seemo comes with user friendly features. So, user can easily install Seemo on one’s own.

We also provide installation service. The installations charge is 500 BDT only.

You can easily install Seemo by following few easy steps:

Registration and Log in:

- Install the Seemo app from Apple Store / Google Play Store
- Complete the user registration from the App
- Log in with Username and Password (*First user to register will be default admin)

Installing the device: (Device admin and Wi-Fi sync)

- Unbox the indoor camera
- Power the device using the header adapter
- Press plus button in the app, then press ‘add device with initial setting’
- Scan the QR code on the back of the device
- Add the default device password “admin” in the app. Enter your Wi-Fi network password.
- Once added successfully, the device will appear on your app home page
- To view the live video feed and history press the Play button.

*During initial setup, the doorbell and App need to be connected with the same Wi-Fi network.

Installing the device – Add more users to the device

- To add another user, open the app and press Plus button in new users phone, then press the ‘Add device without the setup’
- Scan the QR code on the back of the device
- After the device is added successfully, the device will appear on your app home page.
- To view the live video feed and history, press the Play button

QR code is machine-readable code consisting of an array of black and white squares. QR code is placed in the back of the Seemo Indoor Cam. User needs to scan it through the Seemo App to install the device to sync admin and Wi-Fi setting.

User can install the device in the following manner: (Device admin and Wi-Fi sync)

- Unbox the indoor camera
- Power the device using the header adapter
- Press plus button in the app, then press ‘add device with initial setting’
- Scan the QR code on the back of the device
- Add the default device password “admin” in the app. Enter your Wi-Fi network password.
- Once added successfully, the device will appear on your app home page
- To view the live video feed and history press the Play button.

*During initial setup, the doorbell and App need to be connected with the same Wi-Fi network.

User needs to follow the below steps to Add more users to the device

- To add another user, open the app and press Plus button in new users phone, then press the ‘Add device without the setup’
- Scan the QR code on the back of the device
- After the device is added successfully, the device will appear on your app home page.
- To view the live video feed and history, press the Play button

To wall mount indoor cam, open the bottom base of the device by pressing the 3 detachable points. Mount the detached base on the wall and place the whole camera on the mounted base at the 3 points until it clicks.

You can follow up the motion notifications in the events tab. In case of any movements within the range of Seemo’s motion sensor, the movement will be captured immediately in the motion tab. Through history tab you can access the backups of videos at your convenience.

Seemo provides the option to adjust the video streaming quality. So you will be able to manage the quality of the video easily. At the bottom right corner of the live feed screen can be found the triangular play button, by pressing it one can change video streaming resolution.

Device setting is for a particular device and other setting are for the general setting.

To add another user, open the app and press Plus button in new users phone, then press the ‘Add device without the setup’

- Scan the QR code on the back of the device
- After the device is added successfully, the device will appear on your app home page.
- To view the live video feed, press the Play button on the device you want to see live feed in

User can change device microphone sensitivity or change phone volume through device setting under change device volume tab.

The speaker volume of device can be changed by going to device setting under the change device volume tab.

Users can check the specific event or video through cloud storage service.

Through history page user can access a video that is being downloaded. They are arranged according to date and time.

Doorbell provides the snapshot of the doorbell press and snapshots when the motion sensor triggers. Message provides information, app update and notification regarding the subscription expiration date.